Returns and Refunds Policy

At Fresh Basket Limited, we strive to provide you with the freshest and highest quality products.

Due to the perishable nature of our offerings, we generally do not accept returns. However, before considering a refund or return, our customer support team will work closely with you to find a satisfactory resolution, which may include options such as a partial refund or a discount on your next order, ensuring that your concerns are addressed without unnecessary loss.

Return and Refund Process: If you are dissatisfied with your purchase, please contact us within 1 hours of delivery to initiate the return and refund process. To process your return efficiently, we require the following information:

  1. Your order number
  2. Your full name and address
  3. A detailed description of the problem
  4. Photographic evidence of any damage, if applicable

Please send this information to info@freshbasket.ie to ensure a prompt resolution.

Refund Processing:

We understand the importance of timely refunds. Rest assured that our team will promptly investigate any issues with our supplier and other relevant teams to ensure a swift resolution. If an error is found that cannot be rectified, refunds will be processed within a specific timeframe, typically within 5 to 10 working days. We sincerely appreciate your patience and understanding throughout this process

Changes to Terms and Conditions: Fresh Basket Limited reserves the right to update, change, or replace any part of these Terms and Conditions. We encourage you to check our website periodically for any changes.

Additional Terms:

  1. Customer Responsibility: The customer is responsible for return shipping charges.
  2. Non-refundable Shipping Charges: Please note that shipping charges are non-refundable, even in the case of a return.

By making a purchase on our website, you agree to adhere to the terms outlined in this Returns and Refunds Policy. If you have any questions or concerns, feel free to contact our customer support team. Your satisfaction is our priority, and we are committed to resolving any issues promptly and efficiently.

Thank you for choosing Fresh Basket Limited. We appreciate your trust in our products and services.

Last Updated: 06/01/2024