087 168 5007 
5 Kylemore Park N, Dublin 10, D10 HC44
FREQUENTLY ASKED QUESTIONS
How does FreshBasket.ie work?
FreshBasket.ie Grocery Delivery Service
At FreshBasket.ie, we offer a convenient way for you to get your groceries. You can order online and choose to have your items delivered directly to your home in Dublin and nearby counties or opt for collection from our collection point.
Our website allows you to browse through a wide selection of products including fresh fruits, vegetables, dairy products, meat, poultry, fish, pantry essentials, and household items. With just a few clicks, you can select your preferred items, pick a delivery time slot, and enjoy the ease of having your groceries delivered straight to your doorstep.
What areas does FreshBasket.ie deliver to?
Freshbasket.ie delivers to Dublin and surrounding counties.
For exact delivery locations, please contact FreshBasket.ie customer service.
At Fresh Basket Limited, we strive to provide you with the freshest and highest quality products.
Due to the perishable nature of our offerings, we generally do not accept returns. However, before considering a refund or return, our customer support team will work closely with you to find a satisfactory resolution, which may include options such as a partial refund or a discount on your next order, ensuring that your concerns are addressed without unnecessary loss.
Return and Refund Process: If you are dissatisfied with your purchase, please contact us within 1 hours of delivery to initiate the return and refund process. To process your return efficiently, we require the following information:
- Your order number
- Your full name and address
- A detailed description of the problem
- Photographic evidence of any damage, if applicable
Freshbasket.ie is an online platform operated by Fresh Basket Limited, a company that offers home delivery of fresh items in Ireland. We provide a wide range of fresh groceries, including fruits, vegetables, meat, dairy products, and more.
Freshbasket.ie allows customers to conveniently browse and select their desired fresh items from our website or mobile app. Once the order is placed, our team carefully source the fresh items and delivers them to the customer's doorstep, either by our team or by a courier service.
Freshbasket.ie currently offers home delivery of fresh items tosurrounding countries. Certain items may not be available to ship to all locations. In such case we will contact you to arrange any alternative solutions.
Please contact our customer support for the most up-to-date information on delivery locations.
Freshbasket.ie offers a wide variety of fresh items, including fruits, vegetables, herbs, meat, seafood, dairy products, bakery items, pantry essentials, and more. We strive to provide the highest quality and freshest products to our customers.
At Freshbasket.ie, we prioritize sourcing from local farmers and suppliers whenever possible. We believe in supporting local businesses and reducing the carbon footprint associated with long-distance transportation. However, some specialty items may be sourced from other regions or countries to ensure a diverse range of products for our customers.
Yes, you can customize your order on Freshbasket.ie. We offer options for selecting specific quantities, choosing preferred sizes or varieties of certain items (e.g., organic or non-organic), and adding special instructions for the delivery team. However, please note that customization options may vary depending on the availability of the requested item.
Freshbasket.ie offers a range of organic fresh items. You can easily identify organic products on our website or app by looking for the "organic" label or filter option. We are committed to providing options for customers who prefer organic produce and other organic food products. You can also contact our customer support for sourcing organic items which are not listed on the website. We will take all efforts to source the organic item for you.
Delivery charges for Freshbasket.ie may vary depending on your location and order size. We strive to keep our delivery charges as low as possible while maintaining high-quality service. You can find detailed information about delivery charges during the checkout process on our website or app.
Yes, FreshBasket.ie offers local pickup for orders. You can select this option during checkout. We advise you to contact customer care to arrange a pickup time.
Due to the nature of fresh items, and thie item is sourced expecily as per your order, we are unable to accept returns or exchanges once the order has been shipped. However, if you wish to cancel becose of any specific reason, please contact our customer support team, and we will be happy to assist you in resolving any concerns.
More details can be found on our Refund and Return Policy page.
When you place an order with freshbasket.ie for our our fresh meat and fish grocery delivery service, we strive to ensure that you receive good quality product. However, please note that due to the nature of fresh products, There may be slight variations in size, shape, colour, texture, and weight as the products may vary according to the specific batch each time. Additionally, all the images are for illustrative purposes only, and the product may vary according to market availability.
Rest assured, we are committed to delivering you the freshest and best quality products available. If you have any concerns about the products you receive, please do not hesitate to contact our customer support team for assistance. Your satisfaction is our top priority.